1. Introduction

PharmacyConsultation.ie ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name, email address, and phone number
Date of birth and address
Medical information related to consultations
Payment information (processed securely via Stripe)

Health Information

As a healthcare platform, we collect health-related information necessary to provide pharmacy consultations under the HSE Common Conditions Service. This includes:

Symptoms and medical history relevant to your consultation
Current medications and allergies
Pre-screening questionnaire responses

3. How We Use Your Information

We use the information we collect to:

Facilitate pharmacy consultations and appointments
Process payments for services
Send appointment confirmations and reminders
Comply with legal and regulatory requirements
Improve our services and user experience

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

AES-256 encryption for data at rest and in transit
Secure authentication and access controls
Regular security audits and monitoring
GDPR-compliant data handling procedures

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Medical records are retained in accordance with Irish healthcare regulations.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Restrict processing of your personal data
Data portability
Object to processing
Withdraw consent at any time

7. Sharing Your Information

We may share your information with:

Pharmacies providing your consultation (necessary for service delivery)
Payment processors (Stripe) for secure payment handling
Service providers who assist in operating our platform
Regulatory authorities when required by law

8. Cookies

We use essential cookies to ensure the proper functioning of our platform. These cookies are necessary for authentication and security purposes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@pharmacyconsultation.ie
Address: Dublin, Ireland

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.